The Organization of the United Nations unveiled on June 25 the results of its latest survey on e-Government:
What is it?
The "United Nations e-government survey" are surveys produced every two years (since 2003) by the Department of economic and Social Affairs (DESA) of the United Nations.
The main objectives of these investigations are to offer a State of the premises of the Member countries of the United Nations, to be a tool that allows decision makers to identify the benefits and challenges of e-Government and to guide their policies in terms of digital governance. The publication also highlights emerging trends, questioning and innovative practices, as well as the challenges and opportunities of e-government development.
The survey which just published, consisting of 284 pages and available only in English, provides a systematic evaluation of the use and the evolution of e-governance practices in the 193 Member States of the United Nations. Analysis of the development of e-Government is based on 3 main points (the availability of online services, telecommunication infrastructure and human capacity) and includes numerous case studies.
The results of this survey support us in the application of the principles advocated on this blog for a successful project of e-Government
- need to innovate and evolve organizations towards more transparent by simplifying processes,
- put the user at the centre of concerns,
- need for a strategic and political will strong ally to a collaborative approach strong for stakeholders,
- thinking multi-channel and immediately
Other highlights in this survey:
- In 2014 and for the first time, each of the 193 UN member countries offer an official website
- France (4th), the (24th) Luxembourg, (25th) Belgium and Switzerland (30th) are still part of the country with the best indicator of development in e-Government (EGDI = E-Government Development Index). The first three are, in order: South Korea, the Australia and Singapore.
- Between 2012 and 2014, the number of countries offering a mobile portal and mobile applications has doubled
- Most States use their official website to share their data, only 46 States have data portals dedicated to e-Government
For those who want to learn more, this survey is divided into 8 chapters:
- Chapter 1: World e-government rankings
This chapter provides an overview and a comprehensive analysis of the data collected in order to give a quick overview of the results by country and geographical area (continent by continent)
- Chapter 2: Progress in online service delivery
This section focuses on the progress of the offer of online services, presents the way in which they are measured as well as the new features compared to previous surveys.
- Chapter 3: E-participation
As indicated in its title, this chapter focuses on e-participation, examines both the classification global and regional countries that trends by sectors. It also analyses the opportunities and challenges in this field
- Chapter 4: Whole of government and collaborative governance
This section of the survey focuses on the importance of the role of Governments in the promotion and development of e-government practices.
- Chapter 5: Mobile and other channels for inclusive multichannel service delivery
This chapter introduces the principles of a multichannel approach while analysing and comparing the different types of offers proposed by the analysed countries (web portal, emailing, sms, portal and mobile applications service, public-private partnership, social media,…)
- Chapter 6: Bridging the digital divide
This chapter focuses on the reduction of the digital divide and offers an overview of digital connectivity with emphasis on the national supply of services the online for disadvantaged or vulnerable groups. It seeks to give a better understanding of the challenges which the Member States must face.
- Chapter 7: E-Government for the post-2015 era: the perspective use
It describes the current situation of the e-Government while focusing on efforts by States members of the United Nations, on the cost-effectiveness and efficiency offered by the multichannel approach works and the benefits that e-Government brings sustainable development
- Chapter 8: Open Government Data
The final chapter offers views of global and local trends on opening up government data (Open Government Data) and e[OGD]xamines what this survey has discovered in this area.
UNITED NATIONS E-GOVERNMENT SURVEY 2014
E GOVERNMENT FOR THE FUTURE WE WANT